Privacy Policy

Updated on: 06 May, 2026

At The Therapeutic Space, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or engage with our therapy and counselling services.

The Therapeutic Space is jointly maintained by Manvi Sahni and Krisha Gala, independent Counselling Psychologists sharing this platform. Each therapist is individually responsible for their own professional practice and client relationships.

By accessing our website or using our services, you acknowledge and agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following information:

• Personal details such as your name, email address, phone number, date of birth and emergency contact details.

• Appointment-related information such as booking details and preferred session timings.

• Information voluntarily shared during therapy sessions, including concerns, personal history, assessments, and session records.

• Payment-related information required for processing session fees. We do not store complete card or banking details.

• Technical information such as IP address, browser type, device information and website usage data.

Information submitted through website forms, appointment booking systems, or communication channels may be collected for responding to enquiries and providing services.

2. How We Use Your Information

Your information may be used to:

• Schedule and provide therapy and counselling services.

• Maintain professional records.

• Process payments and manage appointments.

• Send appointment-related communication.

• Respond to enquiries.

• Improve our website and services.

• Fulfil legal, ethical and professional obligations.

We do not sell, rent, or use your personal information for marketing purposes without your consent.

3. Confidentiality

Information shared during therapy is treated as confidential and handled according to professional ethical standards and applicable Indian laws.

Information may be disclosed only:

• With your informed consent.

• Where required by law or legal authority.

• Where there is a serious risk of harm to yourself or others.

• During professional supervision or consultation, where identifying information is minimized or anonymized wherever possible.

Please refer to our Terms & Conditions for detailed information regarding confidentiality within the therapeutic relationship

4. Data Security and Storage

We take reasonable administrative and technical measures to protect your personal information from unauthorized access, misuse, loss, or disclosure. However, no online platform or electronic transmission method can be guaranteed to be completely secure. By using digital communication platforms, you acknowledge the possibility of technical risks despite reasonable safeguards.

5. Third-Party Services

We may use trusted third-party services to support our operations. These third-party providers have their own privacy policies and security practices. We encourage you to review them when using their services.

• Online Therapy Sessions:
  We use Google Meet for online therapy sessions. Meeting-related information may be processed through Google's services to facilitate online consultations.

• Forms and Data Collection:
  We may use Google Forms to collect administrative information such as enquiry details, intake information, consent forms, or feedback forms. Information submitted through these forms may be stored and processed through Google's services.

• Data Storage:
  We may use Google Drive for storing administrative documents and professional records. Access to stored information is restricted to authorized individuals involved in providing services.

While we take reasonable steps to protect your information, no digital platform can guarantee complete security. By choosing online services, you acknowledge that electronic communication and cloud storage involve certain technical risks.

We encourage you to review the privacy policies of these third-party providers:

• Google services (including Google Forms, Google Meet and Google Drive)

• Hostinger

• Cal.com

6. Data Retention

We retain personal information only for as long as necessary to provide services, maintain professional records, comply with legal and ethical obligations, and resolve disputes.

When information is no longer required, it will be securely deleted or anonymized where appropriate.

7. Your Rights

Subject to applicable laws, you may request to:

• Access your personal information.

• Correct inaccurate information.

• Request deletion of information where legally permissible.

• Withdraw consent where applicable.

• Raise concerns regarding the handling of your information.

8. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve website functionality, understand usage patterns, and enhance user experience. You may manage cookie preferences through your browser settings

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal requirements. Any updates will be posted on this page with a revised effective date

10. Contact Us

For questions, concerns, or requests regarding this Privacy Policy, please contact:

• The Therapeutic Space
  Email: info.thetherapeuticspace@gmail.com